Customer Service Representative

Responsibilities

• The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service
• This position will be expected to establish and maintain an effective working relationship with team members and customers
• Interacts with clients via telephone, email, online chat, or in person to provide support and information on products or services
• Provide support to Service Consultants with order entering
• Provide support to Service Consultants with following the return process through
• Collects and inputs orders accurately for new or additional products or services
• Fields client questions and complaints; when the issue is beyond the representative�??s knowledge, forwards to the assigned Service Consultant or other appropriate staff
• Ensures that appropriate actions are taken to resolve client�??s problems and concerns
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments in the appropriate CRM system

Job Types: Full-time, Part-time

Pay: $22.00 - $29.89 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person