US Product Owner - Customer Insights and Analytics

Description

We're not just expanding our footprint across the country. We're also growing across the web, which allows our customers to buy our products faster and more conveniently than ever before. And from planning to pricing, it's our Customer Interaction team that keeps our digital strategy in motion. Help us blaze bold new trails and find innovative ways to connect our customers to quality products.

In this role, the US Product Owner - Customer Analytics will work with both global and US teams to deploy, develop and manage analytical tools to help drive forward customer analytics at ALDI. The ideal candidate will have experience with digital marketing and/or analytics and excellent relationship building, communication and project management skills.

Position Type: Full-Time
Work Location: Aurora, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Collaborates with global product owner and US business teams to create, test and evaluate product features, prioritizing the product backlog based on business needs and global resources.
• Local subject matter expert on key features and use cases for Adobe Analytics, Adobe Launch and OneTrust consent management (e.g. website cookies)
• Provides a vision for customer analytics connecting business objectives to product requirements
• Collaborates with local and global internal stakeholders to identify new areas of opportunity.
• Analyzes and evaluates product usage to maximize product adoption and drive ROI.
• Understands global and local KPIs and communicates performance to the business.
• Responsible for end-to-end processes related to owned platforms, including developing functional and non-functional business requirements.
• Oversees US Adobe Analytics roadmap to ensure global solutions are customer-centric.
• Provides strategic support to Customer Interaction teams through the use of data.
• Provides consulting to Direct Leader for further development of Customer Interaction products and deployment strategies.
• Recommends process/project/product improvements for area of responsibility.
• Utilizes Agile practices and ceremonies.
• Analyzes work procedures with the objective of driving simplicity and effectiveness.
• Effectively communicates status and creates required project reporting for all appropriate participants.
• Trains internal and external stakeholders on new product functionality, features and processes.
• Collaborates with team members and communicates relevant information to leadership.

Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.

• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the “extra mile” and persistently overcomes obstacles to improve outputs.
• Focuses on the Customer: Seeks to understand underlying customer* needs to create value. Drives the team to maintain focus on customers.
• Focuses on Quality: Takes an efficient, analytical approach to solve problems or produce outputs in an accurate and timely manner. Ensures quality and accuracy of results.
• Manages and Supports Projects: Effectively plans, executes and supports project needs to support management and the larger ALDI business.
• Organizes and Executes with Accuracy: Leverages a systematic, efficient and organized approach while ensuring quality and accuracy of results.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Solid knowledge of digital analytics tools, preferably Adobe Analytics (experience preferred but not required).
• Knowledge of tag management tools, preferably Adobe Launch.
• Strong background with data management fundamentals including database technology, ETL workflows, data analysis, and visualization.
• Experience in strategy, design, creation, deployment and maintenance of data and analytics solutions.
• Proven ability to use insights and data to put forth recommendations on product enhancements.
• Experience working in an Agile framework.
• Familiarity with digital marketing technology and digital transformation topics.
• Familiarity with customer data privacy laws and their impact on marketing.
• Possesses strong attention to detail and understands project cycle phases - definition through completion.
• Strong verbal and written communicator; able to tailor messages to a variety of audiences.
• Possesses a self-starter attitude and ability to work without direct supervision among multiple, concurrent projects.
• Excellent organizational skills and ability to multi-task in a professional and efficient manner.
• Ability to thrive in a fast-paced work environment, consistently prioritizing, meeting deadlines and remaining calm under pressure.
• Possesses exceptional judgment and ability to professionally collaborate with a diverse blend of personalities to reach resolution and maintain strong relationships across local and global teams.
• Thinks critically and analytically to solve problems.
• Establishes goals and works toward achievement.
• Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
• Ability to interpret and apply company policies and procedures.

Education and Experience:

• Bachelor's Degree in Business, Marketing or other data-centric field.
• A minimum of 3 years of progressive experience in digital analytics, product ownership or related experience.
• Or, a combination of education and experience providing equivalent knowledge.
• Product Owner Certification preferred but not required.
• Certified Product Owner, Certified Scrum Product Owner, Agile Certified Practitioner.
• Data science certification(s) preferred but not required.

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

ALDI offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Discount Program

In addition, eligible employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Up to 6 Weeks Paid Parental Leave at 100% of pay
• Up to 2 Weeks Paid Caregiver Leave at 100% of pay
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.