Customer Service: Emergency Road Service

2023-05-26

Full Time

Description

External Job Posting Description Customer Service: Emergency Road Service Salary: $16.90 per hour / $34,053 annually *Now Hiring Overnights with 15% Shift Differential* We’re growing here at GEICO, and we want you to grow with us! If you’re the kind of person who likes to help provide solutions and support for people when they need it most, you could be a perfect fit to grow your career with us. We’re looking for Emergency Roadside Service Representatives for our Macon, GA office. When our policyholders experience vehicle issues, you’ll be the one providing support for them with services like locating a locksmith or dispatching a tow truck. Our fully paid and comprehensive training program will set you up for success as an Emergency Roadside Service Representative and any future path that your GEICO career journey may take you on. With our promote-from-within culture, there are plenty of opportunities and career paths for you to explore. If you want to grow together, let’s talk. Benefits: At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO’s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program

that includes:

Premier Medical, Dental, and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan
Tuition Assistance including Direct Billing and Reimbursement payment plan options
Paid Training, Licensures, and Certificates

Qualifications & Skills:

Experience providing outstanding customer service by fostering trust and growing customer satisfaction
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
Ability to work comfortably and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Solid computer and multi-tasking skills
Open to feedback to support your performance and development
Eagerness to explore new skills and different career paths
Minimum of high school diploma or equivalent

Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. GEICO follows federal and state guidance and legal requirements regarding measures designed to limit the spread of COVID-19, including masking and social distancing. Measures may vary by GEICO location.