Sr. Customer Support Specialist (New Products)
2023-01-31
Full Time
Description
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT�??payroll, benefits, computers, apps, and more�??in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees�?? payroll, health insurance, work computer, and third-party apps�??like Slack, Zoom, and Office 365�??all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $700M from the world�??s top investors�??including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock�??and was named one of America�??s best startup employers by Forbes (#12 out of 500).
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you'll do
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling
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Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers.
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Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.
Qualifications
- Bachelor's degree or equivalent work experience
- Ability to work 8-5 PST
- A minimum of 3 years of work experience in a customer/client-facing role
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
- Nice to have (not required): Bilingual in French-English
Additional Information (IE Pay Transparency)
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
- Tier 1: $31.70 - $41.70/hour
- Tier 2: $28.50 - $37.60/hour
- Tier 3: $26.90 - $35.30/hour
A variety of factors are considered when determining someone�??s compensation�??including a candidate�??s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.