Coordinator, Resy Support

Description

WHO WE ARE:

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

ABOUT THE ROLE:

Our business is growing rapidly and we are looking for additional Hospitality Coordinators to join our team. Working within Resy’s Customer Success Org, Hospitality Coordinator’s primary responsibility will be to provide outstanding front line service and support to our Resy restaurant partners and Resy app users in order to ensure they are getting the most out of the Resy experience.

WHAT YOU'LL DO:

• Answering guest inquiries via email, text, phone & live chat

• Troubleshooting any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com

• Providing basic support to our restaurant partners and escalating any critical issues to our Account Management team

• Educating restaurant operators to raise the level of hospitality they offer through Resy technology

• Making phone calls to confirm premium reservations for the Resy Global Access concierge program

• Working on other duties and projects as assigned

  
  

WHO YOU ARE:

• Interest in working in a fast-paced hospitality-tech environment

• Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure

• Mastery of Microsoft Office and MacOS

• Ability/flexibility to work global restaurant hours, including nights and weekends

• Passion for restaurants and the hospitality industry

• Experience working at restaurants

• Working knowledge of reservation-management systems and restaurant operations

• Experience supporting technology for a SaaS business

Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.

Salary Range: $20.00 to $33.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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