Guest Assistant, Film Desk

Description

The Museum of Modern Art is currently accepting applications for Guest Assistants who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.

Additional responsibilities include:

• Sells daily and advance Museum admission, film, and program tickets, memberships,
  and member guest passes.
• Processes credit cards and coupons, rings up cash, and issues change.
• Generates proactive sales efforts throughout the Museum.
• Proactively and warmly welcomes guests, responds to questions, and offers guidance.
• Validates admission at points of entry to galleries.
• Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces.
• Resolves general complaints from guests and members on site.
• Stays abreast of current and upcoming exhibitions, films, educational programs, and
  marketing campaigns.
• Helps maintain inventory of printed information and marketing materials, and ensures signage is properly placed.
• Drafts routine correspondence in response to incoming mail and email from members and
  visitors.
• Updates membership database and assists with member events and RSVPs as needed.
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Bachelor’s degree or equivalent.
• Exceptional customer service skills, customer service experience, and passion for the visual
  arts.
• Proficiency with computers/Windows.
• Previous museum experience and foreign language skills strongly preferred.
• Must be available to work weekends and holiday periods.
• Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health
  Organization authorized vaccine (or approved for an exemption as a reasonable
  accommodation due to a qualified disability or sincerely held religious belief or other legal
  basis).

Reports to: Visitor Engagement Lobby Managers as applicable.

Salary: The salary for this position is $20.54 per hour.

Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.