Staff Representative - HR Employee Service Center

There�??s never been a more exciting time to join United Airlines. We�??re on a path towards becoming the best airline in the history of aviation. Our shared purpose �?? Connecting People, Uniting the World �?? is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we�??re growing �?? in the years ahead, we�??ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities:

The Leave Specialist position uses subject matter knowledge to ensure quality of all absence management processes. This position requires collaboration with both internal and external customers which includes Supervisors/Managers in the field, Third Party vendors, Payroll, WC, and Medical Providers. This position will also require working in several different scheduling systems, requires a high level of customer service, written and verbal communication skills, problem solving and decision-making skills in a fast-paced call center environment.

• Perform quality assurance audits to ensure continuous improvement and internal service level parameters are met
• Possess and maintain all Absence Management subject matter knowledge (SME) processes
• Stay abreast of current leave policies and procedures applicable to state and federal regulations as well as United Working Together guidelines
• Foster partnerships between 3rd party vendors and regional business offices
• Provides guidance to employees, supervisors and management about Absence Management policies/procedures while maintaining the highest degree of confidentiality of employee medical documentation
• Investigate employee�??s past medical history utilizing UA medical records, scheduling systems, absence management systems and disability guidelines
• Perform related administrative duties such as preparation of reports, special projects and other duties as required
• Process documents with the aim of improving efficiency, productivity, and delivery of hassle-free service to employee�??s system wide
• Manage knowledge articles for process workflows and training
• Using multiple medias, engage in Interactive discussion with 3rd party agents, employees, and internal UA collaborators for verification of medical data and employee health status

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the �??desired�?� qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

What�??s needed to succeed (Minimum Qualifications):

• Two or more years�?? experience with chart review, FMLA, EIS, Occupational, and/or healthcare administration
• Two or more years in a fast-paced operational environment/call center
• Excellent verbal and written communications skills, organizational abilities, and customer service
• Have and maintain all Absence Management subject matter knowledge (SME) processes
• Domestic and international travel
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• BA/BS Degree
• Supervisory Experience
• Airline knowledge
• Knowledge of CBA absence management language and experience in supporting a large and diverse unionized workforce
• Two or more years prior experience in the Employee Service Center department

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer �?? Minorities/Women/Veterans/Disabled/LGBT