Account Manager

2022-11-27

Description

Account Manager
Location: New York City or Remote
Reporting into: Manager of Account Management
Compensation Range: $75-$85K base + commission

The Account Management team is in many ways the heart of the organization, representing the client perspective and regularly interfacing with every part of the Contently. You'll have a chance to work with some of the largest companies in the world including F100 organizations. Though we certainly know when it's time to get to work, we have a ton of fun together and are known to frequently head out of the office after hours for some social time. Our team has a collaborative spirit and loves to be helpful, meaning you'll be growing with the team as we are constantly looking to improve

What You?ll Do:

  • Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth
  • Understand the dynamics of each client?s business and execute account plans to maximize Contently?s penetration throughout the organization
  • Sell Contently's technology and services across existing enterprise customers
  • Ensure clients recognize maximum value from the Contently solution; technology and services
  • Identify new upsell/cross-sell opportunities within existing accounts to grow revenue
  • Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams
  • Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite
  • Role requires minimum of 20% travel
  • Ensure a deep enough understanding of clients? individual experiences and issues to maximize their satisfaction
  • Develop expertise in Contently technology and content marketing methodology in order communicate long-term roadmap and represent client needs internally

Who You Are:

  • 3-5 years experience in Account Management or Customer Success, ideally for a Martech, Adtech or content oriented B2B solution, supporting F500+ clients
  • A sales mentality for identifying revenue growth opportunities wrapped in a consultative relationship building body
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Confident communicator (written and oral) skills, and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • A great relationship manager, able to gain trust through communication, expectation setting, and completion of planned deliverables
  • Business acumen, sound decision making, analytical, and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Passion about business and dissatisfaction with status quo ? always thinking of ways to improve/grow assigned clients

What We Value

  • High-performing creative leaders who have a solution mindset and dig into problems and opportunities with fervor and enthusiasm
  • Leaders who actively participate at all levels of building the business, not afraid to advocate for recommended solutions and promote
  • Humility and accountability; focused on the right solution, collaboration, and empowering their employees
  • We heavily emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
  • Async and fluid work environment through family friendly policies, remote benefits and flexible time off
  • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply

About the Company
Contently is a leader in the content marketing space as the industry?s only end to end solution for the problems facing today?s marketers. We are a software company whose full stack platform has hundreds of applications. This includes our data-driven content strategy and network of 160,000 award-winning content creators, which empowers you to build meaningful relationships with your customers.
Working at Contently means that you will be collaborating with extremely intelligent, creative, and diverse problem-solvers who love a good story and many laughs. Contently employees receive the best perks out there ? great benefits including equity, 401k plan to Friday lunches and a flexible time off.
Contently is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, gender, gender identity or expression, sexual orientation, genetic information, national origin, ancestry, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, age, military or veteran status, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

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