Operations Director

2022-11-26

Description

Company Background:

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through CSL Esports, operators of North America?s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com and follow Playfly Sports on LinkedIn, Twitter, and Facebook: @PlayflySports.

Home Team Sports, a division of Playfly Sports, is a complete sports marketing solution, providing full access to fans on a local, regional or national scale through customized brand integrations, branded-content platforms, live-game streaming, exclusive highlights, custom creative/advertising production, VIP hospitality experiences and more. Home Team Sports? wide-ranging and expanding portfolio also enables advertisers to connect with fans through our exclusive media rights in major college conferences (B1G, Pac-12 Networks, the ACC and the Big 12), college-owned multi-media rights across major universities/venues, and high-profile naming rights, title sponsorships and other major sponsorship platforms via highly regarded sports marketing agency, Playfly Premier Partnerships.

Why You Should Join Playfly:

Playfly is a brand-new player in the sports and esports space and we are looking to expand our team! At Playfly you will work with a highly engaged and collaborative team. Join a company with a leadership team that values ideas, innovation and different perspectives. At Playfly, we recognize we are only as good as the people we have working here! We provide excellent benefits including a generous time off package, health and dental insurance, paid parental leave and a 401k plan just to name a few. We also provide you with an environment where you can demonstrate your strengths and gain knowledge to propel your career and continue growing. Given the growth of the company and the significant increase in demand for thoughtful industry-related research and analytics, Playfly Sports is looking for a key individual to become part of the growing Sales Insights and Strategy team.


Position Overview:

This position is responsible for companywide operational executions, management of Ops Managers and providing high level assistance to the Senior Vice President of Operations, Vice President of Sales Operations and senior Playfly management. This position will help administer sales strategies and will work to improve current practices to increase cross divisional sales productivity and to reach sales targets, directly impacting $700MM+ in annual sales revenue. The Director role combines skillsets of excellent communication, company vision, sophisticated analytics, and the ability to prioritize and manage all inbound and outbound operational challenges. Responsible to prepare, analyze, and report Key Performance Indicators pertaining to revenue forecasts, sales proposals, order entry cycle, and risk mitigation (posting). Works with executives and sales managers to build and maintain an effective professional relationship. The Director will provide anticipatory training & directional support to all Playfly employees. The Director will assist the VP of Sales Operations in managing projects for current systems upgrades, new company initiatives, new systems implementations, perform data maintenance, security/ profile entry, permissions & rights administration of eight+ existing systems. The position will provide baseline executive redundancy across the department for the critical operating systems & processes.

Responsibilities:

  • Responsible for oversight of day-to-day operational functions and efficiency through KPI?s of existing functions, products & systems to ensure continued network systems access
  • Responsible for oversight of day-to-day operational functions and efficiency through KPI?s of existing functions, products & systems to ensure continued network systems access
    • All deliverables to be developed and executed within a designed management workflow
  • Maintain all shared services relationships and licenses to proactively prep executive leadership for required renewals/updates
  • Support Playfly Executive, Finance & Sales teams
  • Daily direct interaction with Account Executives, CSC?s & CSR?s and (externally) with RSN management and support personnel, utilizing CRM, Prospecting software, KORE & Wide Orbit software to implement Playfly operational sales strategies, processes, and workflow protocols
  • Real time problem solving and critical decision-making presence to manage incoming requests and management, and risk mitigation through Wide Orbit, KORE, Account Receivables
  • Responsible for leading business system updates, upgrades and UAT for Playfly?s proprietary workflows
  • Consistently communicate with internal & external end users to deliver business processes, executive directives
  • Responsible to identify, troubleshoot & resolve challenges, develop recommendations for solutions and define requirements for enhancing current and/or developing new business rules
  • Responsible for a communication structure that standardizes and empowers company stakeholders with actionable information in collaboration with Playfly PR
  • Responsible for supporting and defining in-office and remote work needs in conjunction with the SVP and VP of Operations. Vendor management and Logistical point of contact for all Playfly properties and offices re: standard protocols, real estate deliverables, safety, and commercial business needs
  • Assist VP of Sales Operations & Tech lead in managing the Bi-weekly RSN revenue forecasts from Media Forecaster and KORE in support of the HTS and PSP businesses
    • Duties include report creation, BI cube creation, reconciliation of reports, and managing the sales force for accuracy and timeliness
  • Provide executive and administrative assistance to VP of Sales Operations.
    • Responsible for arrangement and coordination of all physical and virtual meetings based upon current project workflows and directives.
    • May include real estate dev, site access for vendors, clients, and/or scheduling conference calls, Webex demos and Zoom meetings

Qualifications & Requirements:

  • 5 year?s experience managing teams working across functional lines (operations, service, implementation, etc.)

  • Demonstrated ability to perform under pressure in a high volume, complex environment

  • Experience organizing and mobilizing interdepartmental work groups

  • Strong analytical skills and cross functional knowledge across multiple IT platforms and disciplines

  • Strong verbal and written interpersonal communication and negotiation skills

  • Creative thinker that leverages unconventional and innovative ideas to solve problems

  • Experience creating, implementing, monitoring, and measuring processes that drive departmental and/or associate efficiency and improvement

  • Strong ability in dealing with all levels of management

  • Demonstrated ability to communicate complex IT related concepts to a wide range of technical and non-technical staff

  • Demonstrated projects requiring Business Process Improvements (BPI) and Change Management

  • Knowledge of existing technology landscape plus new and emerging technologies


Playfly Sports is committed to fair and equitable compensation practices. Compensation includes salary, incentive targets and company benefits.

The pay range for this role is $140,000 to $165,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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