District Performance Coordinator D8/R83/D04

2022-09-24

Description

The District Performance Coordinator (DPC) plays a critical role in cultivating a culture of excellence in stores across their market. The DPC is a critical thought partner to the District Leader (DL), who demonstrates an ?ownership mindset? and brings forward insights to improve district-level performance. As the key support to the District Leader, the DPC partners with store leaders and teams across the market to ensure that stores are effectively staffed and scheduled, prepared for scheduled activities (inventories, remodels, pilots, rollouts, etc.), compliant with regulatory guidelines, and embracing change and new ways of working. The DPC will have a variety of responsibilities, including but not limited to:

  • Managing Pharmacist scheduling and payroll for the district
  • Handling administrative activities (e.g. expenses, payroll, store supply ordering, etc.)
  • Pulling, formatting, and analyzing performance reporting to prioritize opportunities and make recommendations
  • Following up on outstanding issues (exception reporting, CRS audits, IT/service ticket escalation, etc.)
  • Managing calendar and email requests for the District Leader while they are engaged in store visits
  • Serving as ?change champion? for the district, liasing with CSC parters to track and drive progress on implementation of pilots and new program roll-outs, while providing critical feedback to CSC project teams

  • Set and maintain Pharmacist schedule for stores in the district, including holes list and shift coverage, Floater Pharmacist calendar, Pharmacist vacation approvals and coverage coordination, and sick call coverage. Track and submit Pharmacist payroll based on Pharmacist schedule.
  • Proxy as District Leader for various administrative needs, including expense submission, store supply ordering, HR ticket submissions, Store Manager vacation approvals, Pharmacist base change submissions, mileage submissions, IT and service channel ticket escalations, etc.
  • Manage District Leader calendar and inbox to ensure timely follow-up on all urgent matters, using judgment to independently address issues where possible, and escalate where needed. Review communications from CSC (Weekly Field Communication, Hub tasks) as well as Region Director in order to brief District Leader on key priorities and upcoming milestones. Set up webex and other supports as needed for various district conference calls and other meetings.
  • Pull, manipulate, and analyze store and district performance reporting to identify and prioritize performance opportunities across the market. Complete various district/region trackers as required by local leadership and follow up with store teams on exception reporting, including training, CarePass enrollment validation, mCC escalation management, etc.
  • Support staffing for the district as needed, including opening and maintaining StarSource requisitions, screening candidates for exempt (RPh, SMIT, FSM) and hourly (Rx Technicians, FS Crew) roles, attending career fairs/hiring events as needed, and following up on candidate progress with the Hiring Support Center.
  • Travel the market both with the DL and independently to support store performance as well as various planned and unplanned events, e.g. remodels, inventories, program rollouts, etc. Access the Pharmacy and RxConnect to support inventories and program rollouts as needed. Serve as a champion for change, promoting new programs and services, and helping colleagues understand the importance of agility in driving positive outcomes.

Pay Range
The typical pay range for this role is:
Minimum: 17.02
Maximum: 27. 16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
  • 2+ years of full-time work experience in a retail and/or corporate environment
  • Pharmacy Technican Licensure/Certification obtained no later than 90 days in role or according to state/local requirements
  • Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
  • Strong communication skills in both formal and informal writing and speech
  • Proven ability to work with a high degree of accuracy and attention to detail
  • Strong organizational skills to handle multiple tasks simultaneously and meet assignment deadlines with minimal supervision
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Able to regularly travel to 100% of the district?s locations and up to 20% of the time for store visits, events, inventories, etc.
  • Regular and predictable attendance is required and position may require a flexible work schedule to accommodate business needs
  • Physical requirements (able to sit and stand for extended periods of time, able to use computer and enter data using keyboard)

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Preferred Qualifications : ? Pharmacy Technician experience strongly preferred ? Familiarity with mySchedule and/or Workbrain strongly preferred

Education
High School Diploma or GED equivalent

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand ? with heart at its center ? our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors? support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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