Field Service Technician

2021-12-22
Full Time

Description

Physical Demands: Ability to lift/move up to 60 lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of a home or business, including attics and crawl spaces. Ability to work in all weather conditions. Must be able to use tools to install equipment.


Work Environment:
Tasks are regularly performed with exposure to outdoor weather conditions. May work in high places.


Description

The field service technician is the face of Arx Web and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of provisioning equipment.


Key Responsibilities

  • Perform site surveys for potential customers to evaluate serviceability.
  • Diagnose customer problems at service calls and restore functional service to existing customers.
  • Install new customers with internet service, which includes mounting equipment at roof height, running Cat5-E
from outside to the customer?s computer inside.
  • Configure routers and customer computers for access to the internet services provided.
  • Perform equipment upgrades for existing customers when new towers are installed or upgraded.
  • Assist in determining new repeater locations to be able to expand service to potential customers.
  • General facilities maintenance


Requirements for Role


Education/Experience

Valid driver?s license required. Field experience is preferred and a background in customer premise service is highly valued.


Skills

  • Must be professional in dress, speech and manner.
  • Ability to work independently, using sound judgment principles.
  • Ability to drive a vehicle.
  • Basic computer skills and an understanding of computer networking.
  • Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building.
  • Must be able to work outside in all weather conditions every day.
  • Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
  • Ability to work within fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
  • Must demonstrate a desire to learn.


Candidates must be able to pass background check and drug screen.

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