Aloha POS and Database Administrator
Job details Salary $85,000 a year Full Job Description
Job Title: Aloha POS and Database Administrator
Reporting to: Vice President of IT
FLSA Status: Exempt
Date Prepared: 08/02/2021
The Aloha POS and Database Administrator position is responsible for the day-to-day programming activities, management, architecture, implementation, ongoing maintenance, and operations of NCRs Aloha Point of Sale (POS) system. This role will also develop a close working relationship with the marketing and operations organizations to align POS with current marketing promotion strategies and pricing updates. They should also be able to recommend new technologies, processes and/or practices to improve our business and guest experiences. Ideally the individual should have a strong restaurant operations background with a key understanding of item pricing, recipes, inventory, electronic invoicing, labor scheduling, cash handling and human resources. This role is highly collaborative and proactively engages with different teams across the organization, including, operations, marketing, human resources, vendors, support staff and development. Some critical priorities of this position are to align restaurant operating systems and processes with the needs of the business and managing problem resolutions with Krystals technology support partners and achieving project deliverables with little supervision. This position currently reports to the Vice President of IT.
Essential Duties and Responsibilities:
Ensure a high level of support to the restaurant technical systems.
Monitors and enforces proper level of service provided by Krystals technology support partners
Serve as administrator for the POS database and related applications.
Actively involved in the openings of new locations, including setup, and configuration.
Manage the planning and execution of POS downloads to the organization including all item maintenance, menu changes, price, and category management for all locations.
Configure all discounts, coupons, and promotions for all locations.
Develop close working relationships with management and staff, including understanding their business processes to better serve them with technology.
Function as a problem-solving and escalation point for end-users.
Prepare and present project status reports as requested.
- Maintains back-office database, i.e., recipes, production worksheets, hierarchy.
- Coordinates with the marketing and operations organizations to align POS with marketing/operations pricing and promotion strategies.
- Performs recipe audit every 6 months.
- Provides technical support to ensure that our restaurants can take care of customers in our fast-paced quick service environment.
- Assists in the delivery and rollout of software enhancements and upgrades.
- Understands business problems and opportunities in the context of the requirements and assist in recommending solutions that enable the organization to achieve its goals.
- Works closely with vendors and business teams to validate features through design reviews and testing.
- Bridge the gap between operations and the technology solution by translating business needs to technical solutions.
- Elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
- Performs other duties as assigned.
Education and Experience Requirements:
Experience and Subject matter expert on NCR Aloha POS offerings and related restaurant solutions
Strong customer service skills
Handle new features, upgrades, and ongoing maintenance for all solutions
Effective communication skills with internal teams and vendors
Builds relationships with vendor tech support, resulting in better/faster resolutions
Ability to work with franchisees and store level management
Ability to multitask
Problem solving and analytical skills
Sense of ownership at work
Setup and maintain POS test Labs
A strong working knowledge of computers and POS/BO systems
The ability to troubleshoot issues
Excellent working knowledge of the restaurant industry
Excellent verbal, written, and interpersonal communication skills with the ability to communicate technical information to non-technical audiences
Must be able to handle multiple priorities and demands while being dedicated to customer service
Familiar with Microsoft Office products (Word, Excel)
High degree of detail orientation and organization
Ability to quickly learn and apply technology-related knowledge.
Experience in teaching procedures to other members of the team
Highly organized, self-starter who thrives in a fast-paced and rapidly changing environment
Strong desire to learn as well as an ability to build and maintain strong relationships
Ability to work independently and as part of a team in a fast paced, deadline driven, high-risk environment.
Strong problem-solving skills and ability to focus on details as well as the big picture
Ability to work some nights and weekends as needed
Address: 1455 Lincoln Pkwy Suite 600 Dunwoody, GA - 30346
Property Description: Krystal Corporate
Property Number: 0000