Program Manager (Chicago, SF or Remote)

Full Time


Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and affordable cost-effective fulfillment.

We're a group of operation gurus, engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We have offices in San Francisco, Chicago and Toronto and are backed by Silicon Valley venture capital firms.

If you get excited thinking about joining a company on a mission to deliver products everywhere in the world within two days - we're looking for you.

Can be located in Chicago, San Francisco or Remote

What You'll Do
  • Be an integral part of our Operations team at Deliverr
  • Be the end to end owner of 1 or more key initiative programs that support Deliverr's strategic direction with the ability to manage multiple complex projects simultaneously
  • Develop and define program scope, short and long term goals, KPIs, and outline/drive the project plan for achieving those goals on time
  • Lead execution on all relevant steps to develop and turn the program's vision into reality including, where necessary:
  • sourcing external partners
  • negotiating contracts
  • conducting pilot tests
  • developing training materials
  • hiring and managing a team
  • creating budgets
  • modeling projections
  • measuring, analyzing and reporting on all KPIs to stakeholder team
  • owning any and all communication related to the program, internally and externally
  • Work closely with all Deliverr teams, including Growth, Engineering, Data Science, and Finance
  • Track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
  • Influence, define and help prioritize resolution of systemic problems, contributing directly to roadmaps for our Engineering and Growth teams

  • What We're Looking For
    • 5-7 years of professional experience in Operations, Engineering or Supply Chain in either a project, program or product management role
    • Demonstrated excellence in collaboration with internal and external business partners to deliver greater operational performance, efficiency, and/or quality
    • Razor sharp analytical skills and attention to detail with extensive experience working in spreadsheets and pooling through data to identify trends and draw strategic conclusions
    • Keen ability to distinguish internal versus external problem sources to properly focus the correct resources to resolve issues quickly
    • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation
    • Ability to adapt in a rapidly growing, startup environment and work independently or in teams
    • Strong problem solving skills
    • Personable and collaborative; strong affinity for working cross-functionally
    • Strong computer literacy skills, including usage of Google Sheets/Excel including pivot tables, macros, data links, etc.
    • Incredibly hardworking and willing to do what it takes for us to reach our goals
    • Ability to travel for your programs or to work with our warehouse partners up to 25%

    Bonus points for:
    • Experience in warehousing, fulfillment or transportation/logistics management
    • Experience working with SQL, creating and running reports
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