Remote Customer Service Specialist

2020-09-23
Full Time

Description

Job Duties:

  • Assist with offering an end-to-end exceptional customer experience to help ease any frustrations
  • Send order confirmations to customers
  • Coordinate order updates with internal team
  • Communicate with designers as needed to verify customer purchases
  • Follow up with customers to ensure excellent customer experience
  • Maintain database by entering new and updated customer and order information
  • Maintain a set work schedule while working remotely

Skills & Requirements:

  • 2 years of Customer Service experience
  • Available to work on weekends
  • Excellent verbal and written communication skills
  • Attention to detail and meeting deadlines
  • Experience with slack or other remote work communications app
  • Experience with Google Spreadsheets
  • Interest in Interior design
  • Furniture retail industry background or preferred
  • Proficient with computers and ability to learn new systems quickly
  • Collaborator and able to work with different teams across the company
  • Self-motivated and adaptable
  • Thrive in dynamic and fast-paced tech environment

Job Type: Contract

Pay: $15.00 per hour

Schedule:

  • Day shift
  • Weekends

Experience:

  • furniture industry: 1 year (Preferred)
  • customer service : 1 year (Required)

Education:

  • High school or equivalent (Required)

Language:

  • English, Spanish (Preferred)

Contract Length:

  • 5 - 6 months

Work Location:

  • Fully Remote

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Company's website:

  • https://www.spacejoy.com/

Benefit Conditions:

  • Only full-time employees eligible
Recomended Jobs
Catalog Editor
Spotify
New York, NY 10011 (Flatiron District area) | 2020-11-01
Marketing & Event Planning
Blessed Cup
Clearwater Beach, FL 33767 (Island Estate area) | 2020-11-01
Nike Columbus Fashion Store-Delivery Driver/Loader/Unloader-Urgent Needed!
Nike Columbus Fashion Store
Columbus, GA 31904 | 2020-10-31
Collections Specialist – Work-From-Home (
Vivint Smart Home
Lindon, UT 84042 | 2020-10-31
Urgent Needed: Nike Chicago Wholesale Store-Cashier/Supervisor/loader
Nike Chicago
Chicago, IL 60611 (Streeterville area) | 2020-10-31