Social Media Coordinator

2020-09-16
Full Time

Description

eMed is a digital healthcare solution that strives to bring access. affordability and efficiency by providing at-home urgent and primary care to patients. Our leading-edge smartphone sensor tech and AI-powered symptoms checker provides personalized health insights with provider oversight as needed, and follows all state and federal regulations for immediate care and results. Our company is looking for a Social Media Coordinator who will be responsible for social media community management and customer service. The ideal candidate will have a good understanding of how each social media platform works, and be the voice of the company responding to follower questions and comments about eMed's products, services, and content.

Reporting to our Marketing Director, you will be communicating with people in different buying stages and mood dispositions. You are the "traffic director", must be able to understand where a follower's questions or comment is coming from, address it appropriately, and provide a course of action or solution. You will also act as an extension of the PR team, connecting with journalists and reporters.

Responsibilities
  • Social media brand ambassador for eMed
  • Be intimately familiar with eMed's products and services
  • Respond to customer issues and concerns over social media platforms in a timely manner
  • Respond to post in online discussions
  • Mitigate issues calmly and diplomatically
  • Asks relevant and thought-provoking questions in an engaging way
  • Set the tone for the community, be present, enforce community guidelines, and remove members or delete posts when appropriate
  • Help eMed's community get value from each other
  • Review news and trends regularly and know what people are saying about it
  • Monitor changes on social networks and in the industry
  • React and respond when shifts or new trends occur
  • Capitalize on news stories, trends, or hashtags
Necessary Skills
  • Strong communication skills
  • Adaptability and calmness
  • Desire to solve others' problems
  • Ability to troubleshoot
  • Calmness
  • Knowledge of the company, products and services
  • Resourcefulness
  • Ability to connect people
  • Can stimulate discussion
  • Firm but empathetic
  • Content curation
  • Effective monitoring
  • Quick decision-making
  • Good judgement
  • Can think globally

Basic Qualifications
  • U.S Citizenship status
  • Must live in the Miami area
  • Bachelor's degree in Communications, Public Relations or related field
  • 1-3 years social media community management and customer service
  • Healthcare and/or tech industry experience preferred
  • Public relations experience a plus
  • Good understanding of all social media platforms including: Instagram, Facebook, TikTok, Snapchat, Twitter, LinkedIn, and Youtube required
  • Must have experience with HubSpot, Hootsuite, or other social media management tools
  • Fluent in English
  • Impeccable copywriting, editing, and proofreading skills
  • Ability to work methodically and meet deadlines
  • A keen eye for aesthetics and details
  • Time management skills with the ability to work under pressure and multitask
  • Experienced in Microsoft Office
Compensation & Benefits
  • Competitive salary
  • Benefits package
  • 401(k)
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