Receptionist/Administrative Assistant

2020-08-20
Full Time

Description

We are looking for a bilingual (Spanish) receptionist/customer-oriented service representative. The receptionist, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Receptionist can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls, emails, and text messages
  • Generate sales leads from pivoting with current customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Fluent in Spanish is required
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree required
  • College degree not required but will be given priority

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Employee Discount
  • Flexible Schedule
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Professional Development Assistance
  • Retirement Plan
  • Vision Insurance

Schedule:

  • 10 Hour Shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus Pay
  • Signing Bonus

COVID-19 considerations:
We are an essential business able to conduct business remotely, therefore we are a Stage 4 business and will not open to the public until safe to do so. Once reopen to the public, some team members will remain remote, depending on situations.

Experience:

  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

License:

  • Insurance License (Preferred)

Language:

  • Spanish (Required)

Work Location:

  • Fully Remote

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • traceyrivera.com

Company's Facebook page:

  • facebook.com/sftracey

Benefit Conditions:

  • Waiting period may apply
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