To investigate reports of incidents of abuse, neglect, maltreatment that occur with Cayuga Centers consumers as delegated by State oversite agencies. The Investigator will work closely with the Supervisor, Chief Quality Officer, Directors, and Assistant Vice Presidents (as necessary), to discuss findings and make recommendations regarding the final determination. The Investigator will be responsible for completing any documentation, including writing reports and managing the various incident reporting systems that are used throughout the programs. The Investigator will also coordinate and follow up with any outside agencies that may be conducting an investigation.
HOURS PER WEEK: Non exempt
- Regular hours entail 9:00am to 5:00pm, Monday through Friday
- Must be flexible to meet program needs
- Respond to reports of Abuse, Neglect, Maltreatment or other reports of concern in a neutral manner as required per Cayuga Centers or any external investigative agency
- Ensure compliance with state/oversight incident reporting regulations
- Coordinate external investigations as needed
- Conduct internal investigations as needed, including supportive documentation, interviews, findings and recommendations
- Keep thorough records of all interviews and investigative records
- Daily management of incidents and investigative records within multiple State Database Systems
- Provide incident management tracking data for reporting
- Attend internal and external trainings to stay up to date on program changes
- Present investigative dialogue to CQI team for discussion
- Prepare supportive incident documentation for Agency Incident Review Committees as necessary.
- Create and train agency staff as needed in incident reporting requirements, proper documentation, and procedures
- Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access protected Health Information is limited to the extent required to perform responsibilities herein, dictate the level of access, use, and disclosure of confidential information.
- Perform other duties as requested by your immediate supervisor or the Chief Quality Officer
- Bachelorâs degree in human services field and 1-3 years of experience preferred. Associate degree required
- Ability to handle confidential material in a responsible manner
- Effectively present and educate incident training materials to field staff when required
- Strong ability to work independently as well as with a team
- Bi-lingual - English-Spanish required. All agency documents and records are in English, so English writing proficiency required. Position itself requires Spanish speaking, writing, and reading proficiency
- Ability to manage time effectively and multi task with the ability to stay highly organized
- Strong skills in Microsoft Office including Word, Excel, PowerPoint, and Google applications
- Dedication to high quality record keeping, along with the ability to analyze and evaluate benchmarks as it related to data
- Strong writing skills with the ability to communicate, proofread, edit, and present investigative reports
- Ability to travel to other agency locations as required
- Valid NYS Driverâs License required
- Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: this involves sitting at a computer for several hours a day
- Completing paperwork -Such as copying and stapling
- Must be able to lift up to 50 pounds
- Sit/ride in vehicles, busses, subways, trains, planes - public transportation for lengthy periods of time
- Walk up/down stairs
- Walk to enter/exit subway and other public transportation
- Walk several blocks to get to required location
- As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, hospital indemnity and 401k benefits.
- We maintain a drug-free workplace and perform pre-employment drug testing.