Police Communications Specialist II
Minimum Qualifications Education High school diploma or possession of a general equivalency diploma (GED) Experience A minimum of five (5) years of experience in police dispatching in a public safety environment. Experience in technical administrative support and public contact work.
Certification/Licensure Must attend jurisdictional training to attain and maintain certifications from Maryland and Washington, DC providing access to criminal justice databases used daily in performance of work in specific systems (WALES and METERS). A passing score on the test(s) issued by each state/jurisdiction is required to obtain the initial certification, as well as bi-annual recertification to remain a valid user of the system.
Preferred An Associate's degree in Criminal Justice, Law Enforcement, Police Science, Business Administration or a related field Medical Group: Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Job Summary: The Police Communications Specialist II is part of a team in the emergency communications call center that receives and maneuvers all requests for service that are dispatched to the Metro Transit Police Department. The center coordinates with jurisdictional police and fire departments, making appropriate notifications, and is responsible for identifying public safety needs. The incumbent is expected to make measured decisions during periods of stress.
The Communications Division is the primary point of contact for all calls for public safety and operates 24 hours a day, 365 days per year, including special events, holidays and during weather/public safety emergencies. Essential Functions: Responds to emergency and non-emergency calls for service. Determines the appropriate police, fire emergency services or Washington Metropolitan
Area Transit Authority (WMATA) department reply. Queries callers to gather specific and vital details of a situation in a timely manner and maintains contact with the caller or appropriate jurisdictional police agency as needed and relays the information received from the caller. These actions follow applicable rules and regulations set by the Authority, Operates communications console equipment, computer aided dispatch system (CAD) and telephones to expedite a variety of emergency, non-emergency and complaint calls from the public for assistance and to provide high-quality customer service.
Utilizes a variety of telephone services, wire and wireless, to impart or receive police information. Conducts police computerized information systems queries, confirmations and entities utilizing systems such as the Washington Area Law Enforcement System (WALES), the Maryland Electronic Telecommunications Enforcements Resource System (METERS), and Virginia Criminal Interstate Network (VCIN) and their associated local systems, as well as WMATA in house systems.
Provides callers with customer support and acknowledge WMATA customer complaints, inquires and recommendations for WMATA during non-business hours, which may or may not be police related to provide accurate and reliable information for both internal and external partners. Maintains and monitors multi-channel, two-way radio communications with MTPD officers and supervisors on patrol in trains, stations, buses, WMATA properties, offices and facilities. Utilizes the voice, radio and call recording system to review calls and produce recording for court purposes.
Determines what type of response by police officers is warranted, based on the call and information gathered during the interview process of callers requesting assistance and the number of police officers that will be needed to handle a service call. Evaluates the closest and safest location to intercept moving trains and moving buses when an emergency call has been received, and arranges for appropriate police and/or EMS resources to be in place to intercept. Dispatches police officers, officials and emergency management personnel to calls for service of emergency and routine nature and then monitors to ensure the safety and accountability for all MTPD personnel, by frequently checking officer location and welfare status.
Answers radio requests from officers on patrol for criminal, motor vehicle and civil offenses. Monitors radio traffic and maintains additional radio talk groups during major criminal and WMATA rail and bus emergencies. Monitors emergency activations of radios to identify which officer has activated the emergency button and determine if an emergency exists, and sends appropriate assistance when needed.
Notifies appropriate supervisor of incorrect information. Reports radio malfunctions to WMATA's radio maintenance department. Keeps accurate and updated records of malfunctions to include; specific locations, exact problem, and corrective actions being taken by WMATA radio maintenance personnel.
Monitors and communicates with the Federal Emergency Management Agency (FEMA) via a dedicated telephone system. Ensures the telephone system is utilized to notify federal, state and local law enforcement or other first responders of important information regarding the Washington Metropolitan Area infrastructure or severe weather conditions that may affect WMATA operations.
Monitors several alarm systems within the WMATA system after hours through the Rail AIMS terminal. These alarm systems include, but not limited to: intrusion detection, fire detection and fire system water flow. Utilizes the Rail Operations Computer System (ROCS) system live map to track the movement of trains throughout the metro rail system to determine where to intercept a train for police and fire/medical emergencies.
Utilizes bus tracking system to track movement of buses to determine their location, and where to intercept a bus for police and fire/medical emergencies. Utilizes available mapping services to assist officers in locating addresses outside of metro stations for calls for service. Researches historical call data and generates reports or locates information for Police and WMATA officials.
Sends notifications as required to various WMATA management and external government recipients regarding police or public safety emergencies. Trains and offers analytical and technical guidance to Communication Specialists and Technicians reports and document detailed training events. Serves as a lead that may distribute work to Police Communication Specialists and Technicians in accordance with work standards and job specialization.
Performs trouble shooting tasks in conjunction with daily functions and responsibilities. Effectively operates the Teletypewriter/Telecommunications device for the deaf (TTY/TDD) system and performs associated duties as required. Works variable shifts as needed, at times during inclement weather and when necessary, work extended tours of duty without notice.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision. Evaluation Criteria Consideration will be given to applicants whose resumes demonstrate the required education and experience.
Applicants should include all relevant education and work experience. Evaluation criteria may include one or more of the following: Skills and/or behavioral assessment Personal interview Verification of education and experience (including certifications and licenses) Criminal Background Check (a criminal conviction is not an automatic bar to employment) Medical examination including a drug and alcohol screening (for safety sensitive positions) Review of a current motor vehicle report Closing WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.