FB Doors Corporation, a Doors & Windows Dealer and Installation company, has a stable opportunity available for a Call Center Lead to oversee our telemarketing call center.
The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints, concerns, and questions from customers.
We’re looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.
Our goal is to increase customer satisfaction and to ensure our agents meet their weekly, monthly and quarterly quotas.
Responsibilities and Duties
Hire, train and onboard new Call Center Agents as required to meet quotas
Provide coaching and assistance to call center agents on an ongoing basis
Process weekly sales leads reports for submission to management
Oversee and ensure conflict resolution between associates and customers
Ensure that all employees follow the company’s best practices for call center management and operations
Develop presentations and team meetings to motivate and educate call center agents
Communicate company goals to associates so every employee understands his or her role
Conduct periodic surveys of customers and potential customers to ensure quality control
Qualifications and Skills
Bachelor’s Degree preferred
3+ years’ experience in telemarketing or an outbound call center environment
Familiarity with telemarketing software systems
Excellent communication, management, interpersonal and leadership skills required
Advanced conflict resolution skills required
Able to work overtime as necessary to meet quotas and guide team
Able to work on Saturdays
Job Type: Full-time
Schedule:
Day shift
Work Location: In person
Application Deadline: 11/26/2021
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