Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees. This person will follow safety and security standards and complete incident reports as required.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
Responsible for maintaining the safety of all guests and employees. Responsible for protecting guests, employees, hotel and building property. Performs other duties as assigned.
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time and walk moderate distances
Must be able to work a flexible schedule, including weekends and holidays
Proficient in basic computer skills
Respond to all requests for assistance by guest or employees
Patrol assigned areas throughout the hotel (e.g. lobby, guest room, floors, back of the house, etc.) and other areas of building/property
Check functioning of door locks, room safes, fire extinguishers, and other safety/security equipment
Investigates allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaints/incidents
Handle special projects and safety investigations
Pick up/retrieve overnight menus and bring to Room Service
Lock interrogations and report findings
Emergency Related Tasks
Calls and responds to 2-way radio communication
Calls for emergency services i.e. police, ambulance, etc.
Administers preliminary first aid/CPR/AED
Responds to fire alarms
Acts as a member of Hotel’s Fire Brigade
Reporting
Log incidents/accidents using Security computer system
Compose and enter incident report (i.e. theft. losses, complaints, incidents etc.) and submit to Security Supervisor for approval.
Conduct investigations into guest/employee complaint(s)/incident(s)
Maintain all essential logs
Communicate all issues to the Director of Security and Security Supervisor.
Adhere to strict confidentiality guidelines regarding internal and external investigations
Receive sick calls, log into book and notify respective departments
Respond/report to guest claims of property damage relating to guest parking/garage
Providing a Safe Workplace
Prevent/control unruly and unauthorized persons: report trespassers, request Supervisor support
Detect and apprehend violators
Monitor CCTV alarm, dispatch, security personnel, screen visitors and maintain key control while in control room
Monitor elevator on CCTV
Review camera recording to address issues that may have arisen
Witness/initial all items place into Security drop safe
Check employee packages and handbags when exiting building.
Communicate all issues to shift Security Supervisor and Director of Security in a timely manner
Maintain communication in cases of elevator entrapment
Assist in conducting monthly, weekly, inspections and drills
Follow up with guests on any incident and accident reports
Provide security for VIP arrival/departure
Escort employees to subway or other transportation in cases of domestic violence notification, problems with co-workers/etc
Run elevator escorts
Set up lobby/elevator stanchion/signs
Provide banquet security upon client request
Open garage doors for outside vendors to bring materials/delivery inside
Verify and log outside vendors
Monitor and provide vendors/contractors, visitors with appropriate badges
Monitor overflow luggage when warranted
Escort terminated/suspended employees to locker and/or exit door
Locker room checks as requested
QUALIFICATIONS:
A minimum of 3-5 years of security officer experience in hotels or high-rise buildings.
Security Guard Licensed issued by New York Department
Fire Life Safety Director’s Certificate of Fitness issued by the Fire Department of New York
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