Ethel M Chocolates Receptionist/Administration

This position pays $19.50 per hour Job Purpose/Overview This role is responsible for providing an exceptional experience for our internal and external Guests in an Administrative/Receptionist position at the front desk of the corporate office. All Guests should feel welcome and have an authentic, personal, and memorable Ethel M Chocolates’ experience in our friendly, engaging environment. The admin collaborates with all channels to help expedite tasks, maintain files, uniforms, and the office. Context and Scope Mission Critical Competencies Approachability Customer Focus Integrity and Trust Drive for Results Interpersonal Savvy Peer Relationships Key Functional Skills/Knowledge Guest Service Selling Vendor Communication Brand / Product Knowledge Basic Store Operations Business Acumen Personnel Policies and Procedures Demonstrated ability for mathematical skills Ability to lift 30 pounds Key Responsibilities Pick up and sort/distribute daily mail for Building 1 Email Financial Analyst list of documents/checks received in the mail, and place on desk for review/records Prepare and bring vendor checks for deposit then scan check to Financial Analyst and place in drawer for internal records/filing Attend weekly Leadership meeting and bi-weekly one on one. Prepare, coordinate, and organize the bi-annual Chocolate Concierge Day (involves power point presentation, gift bags, schedule dry runs, etc.) Upon the request of the Retail Director, place orders for initial chocolate and supply orders for stores prior to the holidays and Valentine's Day Assist and prepare onboarding manual/quizzes for orientation or when needed by store/assistant managers, prepare name badges and uniforms. (adsbygoogle = window.adsbygoogle || []).push({}); Maintain and update copies of onboarding manual and quizzes Collect IDs from new Concierges to process their 19 prior to the start of their employment Upon receipt of new hire employee #, prepare ATR for badge, email to Security to process and distribute to appropriate Store/Assistant Manager Maintain and order store uniforms when needed as well as prepare used uniforms/aprons for laundry on an as needed basis Keep the office organized and clean daily Communicate with current vendors prior to the end of the year for updated SOW Prepare vendor Purchase Requisitions using SAP prior to the end of the year or upon request throughout the year Pay vendor invoices as directed by the Retail Director Work with outside vendors for merchandise to either sell at the store or for associates, research costs, and coordinate purchase/delivery of items Receive and pay renewal of business license upon notification, and distribute to appropriate Store Manager for posting Place internal orders for Chocolate gifts upon request by Retail Director Prepare note cards for orders placed by the Call Center or Retail Director Assist Event Coordinators in ordering chocolates and supplies for events Job Specifications/Qualifications Key Experiences Must be proficient or able to learn outlook, excel, power point, teams, SAP, office systems Guest service experience preferred Experience with guests in a service-oriented environment High School degree or equivalent experience Must be able to communicate clearly both verbally and written Desired Education High school degree Decision Making Authority and Impact Ability to make immediate decisions regarding customer and administrative issues Ability to make recommendations to enhance operational and associate needs Must be able to work a variety of shifts including evenings, weekends and holidays. Physical Requirements: Must be able to lift 25 lbs. Concentration on repetitive task for 50% WHAT DO WE OFFER TO YOU? Competitive wages Flexible Schedules Ongoing Developmental Programs Corporate/ Store Discounts Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)

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