United States, Georgia, Atlanta
Airport Customer Service
23-May-2023
Ref #: 21162
How you'll help us Keep Climbing (overview & key responsibilities)
As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Deltas customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
Work with a team of Customer Experience professionals on multiple projects to:
Measure and analyze current performance
Implement project management skills and practices
Work across business units with various stakeholders in a professional setting
Provide process engineering and/or internal consulting services
Participate in data collection efforts for projects that impact cross-functional departments
Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:
Airport Customer Service (ACS)
Cargo (CGO)
Global Clean
Students must be able to complete 3 alternating rotations working full time in Atlanta, GA in line with the below schedule:
Summer 2023
Spring 2024
Fall 2024
What you need to succeed (minimum qualifications)
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
Must be available for three (3) alternating semesters
Must be able to present themselves professionally and effectively communicate with various levels of leadership
Team oriented and supportive of continuous improvement methodologies
Strong organizational, project management, and verbal/written communication skills
Proficiency in Microsoft Office Suite, including Excel and PowerPoint
Willingness/ability to learn new skills
Embraces diverse people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
Comfortable working in group and individual settings
Track record of seeking leadership roles including student and community organizations
Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
Desire to learn more about the airline industry and interest in Delta as a company
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