Company Description
At TJX, we embrace the unknown – and support each other along the way. Every day is a new adventure, a fresh chance to experience retail. We’re not afraid to stand out. Stand apart. Stand for something. Our merchandise is ever-changing and our approach is continually evolving. We’re always committed to Discover Different.
Job Description
A Customer Service Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Salary range: $18.50 - $28.00 per hour.
Responsibilities:
Giving detailed explanations of services or products
Reviewing customer accounts and transactions while resolving issues
Receiving orders, calculating charges and processing payments
Monitoring customer satisfaction levels
Referring customers to superiors when necessary
Qualifications
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Additional Information
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
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