Our team is expanding! We are looking for a high energy, personable, and passionate person to join the team. This is a full-time position with company-paid medical/dental/vision insurance, 401k with match, paid time off, and profit sharing bonuses. We provide a variety of snacks and drinks selected by the team monthly. Lunch is brought in regularly, and we have a fun and friendly environment!*This position is a hybrid position, allowing you to work from home 2-3 shifts a week!*This position requires you to work 5 - 8 hour shifts, which will mostly be evening shifts (until 10 p.m.) and occassionally weekends. Once trained, you can work from home 2-3 days a week. The starting pay is $18/hr.Position Summary: The Patient Care Coordinator receives and triages requests for patient services from clients, then schedules our team of mobile clinicians to fulfill the requests. Visits are prioritized according to a variety of factors, including location of the patient; skill level, availability, and current location of field staff; time of day; local traffic conditions; the urgency of request; and priority of customers. Each new request for services must be evaluated in the context of all other outstanding requests to ensure that clinicians are routed efficiently while meeting patient needs.Primary Responsibilities:
Work at a multiple-monitor computer station with telephone headset
Triage incoming phone, voicemail, fax and web requests
Accurately enter information, in real-time, into a web-based system
Determine current location of patient and available staff
Create routes for clinicians to follow using a variety of criteria
Add/update/change routes as new requests come in or conditions change
Use text messaging to communicate accurate and timely information to field clinicians
Continuously communicate with customers, primarily via telephone, to gather information, answer questions, and update ETA’s
Answer general business phone inquiries
Participate in auditing of procedure notes and other incoming documentation
Required Qualifications:
Outstanding internet computing skills – browsing, searching, cut/copy/paste, drag-drop, create PDF’s, managing 5-10+ browser tabs
Experience or ability to learn Mac OS operating system
Comfortable with Google Maps
Ability to talk on the phone and type at the same time
Ability to manage 3 or more tasks simultaneously
Able to work in a fast-paced, occasionally stressful environment
Ability to communicate clearly and professionally via phone, text, and email
Job Type: Full-time
Salary: $18.00 per hour
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