Security Officer

JOB SUMMARY The purpose of this job is to protect people, assets, and information by providing a safe and secure work environment at Charter Communications Corporate Campuses and facilities where Physical Security Officers (PSOs) are deployed. Charter Communications PSOs must be diligent in their work to : protect lives and property; maintain order; and safeguard the interests of Charter Communications and our clients. Demonstrate professionalism and courtesy at all times. The PSO is responsible for maintaining a high visibility presence, patrolling Charter Communications property, monitoring cameras and access control systems, permitting only authorized entry, screening mail and other deliveries, and responding to critical incidents in accordance with established procedures. PSOs must become knowledgeable in the security platforms utilized by Charter Communications. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience The PSO I will conduct all aspects of the daily security operations on-site including execution of the overall security plan : o Access Control o Interior and Exterior Patrols o Mail Safe Program o Critical Incident Response o Investigating suspicious behavior, incidents, and security breaches o Reporting to Chain of Command and Internal Partners o Contacting Emergency Services as required Identify and report security vulnerabilities and safety issues Create and update incident reports Coordinate and liaise with internal business partners Must adhere to Charters policies when handling sensitive or confidential information Must adhere to Charters Integrity Policy and Code of Conduct Know post orders and associated policies and procedures Ensure quality of service and adherence to policies and procedures Utilize, account for, and maintain team equipment Become knowledgeable in the use of Charter security platforms and technology Occasional assignments to special events on and off campus Ensure that required security training is conducted and completed Serve as a backup to other officers as needed, willing to work irregular hours and weekends Perform other duties as requested REQUIRED QUALIFICATIONS Required Skills / Abilities and Knowledge Ability to read, write, speak and understand English Must possess a valid Drivers License Must have access to reliable transportation Must be willing and able to work flexible schedules Consistently displays a professional and positive attitude Effective oral and written communication skills Active listening skills Ability to interact cordially and communicate with the team, internal partners, and the public Ability to implement processes Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately, and employ appropriate measures Attention to detail Ability to successfully complete all training required for the position Ability to use office software / computer skills (re : MS Office Word, PPT, Excel) Ability to operate a radio, telephone, and cellular phone with associated applications Ability to learn Charter Communications access control systems, guard tour platform, video systems, and other security-related technology Ability to register with state and local authorities as a security guard Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Customer Service in the retail or hospitality sector - 2+ Preferred Education Security Certification Graduate of a law enforcement training academy Preferred Related Work Experience and Number of Years Prior law enforcement / military / fire service / hospitality / customer service / Security operations in a corporate setting WORKING CONDITIONS Environment : Indoor and outdoor, temperature ranges from moderate to extreme cold and heat Physical Requirements Major activity : Walking and standing for significant periods of time, as well as speaking, listening, observing GSE101 329926 329926BR Job Industries Transportation

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